Met Office

At the Met Office I lead UX direction and strategy for the public facing digital channels. Adhering to the Government Digital Services (GDS) standards but with the freedom as a trading fund to create our own design systems and guidelines. Working to ensure we delivered measurable improvements to existing products, testing of new products ‘Alphas’  and continually seeking to extend our user knowledge, competitive market and improve our UX/UI practices.

Working with both the product leadership team and supporting the UX and UI individuals embedded within the agile teams to improve cross platform delivery.

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The Met Office is the UK National Weather Service whose purpose is to “keep people safe and help them thrive”. I worked within the public digital channels helping to shape the direction of the main website and two native apps.

The Met Office public channels have over 6 million regular users with large peaks during extreme weather. The digital channels look to serve daily weather and time critical weather warnings in accessible and seamless user experiences. Unlike many sites, a successful change can often result in less time within the products but a more informed and satisfied user.

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My role

UX Strategy
UX Leadership
Mentoring staff
Agile delivery
Stakeholder interviews
User research interviews (In person and remote)
Design systems
Accessibility and GDPR compliance
User research
External resource management
Hypotheses and Needs mapping
Competitor and comparator research
User flows and customer journeys
User stories
Sketch
Wireframes
Prototypes
User testing
Usability testing
MVPs


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